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Peter Tyson.

How do you share your ideas to help others understand, agree, or take action?

“Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light”  -Joseph Pulitzer (American Publisher, 1847-1911)

Professional reputations spring from what people see and hear from us, and email is our most common and frequent interface with others. This class is for anyone who wants to take their email writing skills to the next level! Learn how to compose clear, concise emails that are impactful. Topics include email message components, templates for responding to messages, email best practices, and lessons learned.

Effective communication is vital for business and life, for the professional and personal interactions we have every day.  It is about more than simply conveying content and information, but it includes the transfer of context, emotion, and intent from one person to another.  This transfer is essential for the message to be adequately heard, interpreted, and understood.  Without content, emotion, and intent, the words are subject to misunderstanding, which leads to frustration, unintended results, and ultimately relational conflict at work and home.

The Keys to Communication webinar will cover barriers to effective communication and critical areas for communication skills improvement.  The webinar will address different modes of communication, including speaking and writing.  The discussion will start with the Intent-Impact Gap to visualize major communication impediments, then provide specific steps that can be taken to reduce the gap.  The measures include strategies for preparation, increased knowledge, and behavioral changes that will result in enhanced exchange of information, more effective team collaboration and decision making, and better outcomes.  Knowledge is power.  “When you know better, you do better.” (Maya Angelou) 

“Although we live in an information technology age, we often find ourselves in failure to communicate situations”. -Johnny Tan, From My Momma’s Kitchen (2008)

In this class, you will meet EFAR (Enemy, Friendly, Administrative needs and Request), the time-tested-and-true recipe for composing status reports. EFAR is based on the military Situation Report (SITREP) and works wonders in keeping your reports on point, giving necessary and relevant information to the right people to get the right results. Throughout this learning experience, EFAR will be explained, unpacked, and practiced. After the class, you will look for opportunities to exercise this powerful tool via any communication channel: spoken, written, or electronic.

There are many definitions and approaches to the topic of Critical Thinking, but which one works?

Simply put, Critical Thinking is that mode of thinking where the thinker considers the quality of their thinking to improve their thinking ability, the process, and their results.  Therefore, to engage in Critical Thinking, we must understand the process as it occurs in our minds and the standards of thought to use as a quality measure.

The model of Critical Thinking describes the intellectual Standards of Thought (how we think) applied to the Elements of Thought (what happens when we engage in thinking about a problem/issue/concern). Thus, Critical Thinking is the deliberate use of the Standards (applications) within the Elements (operating system) in everyday thinking and the tricky problems we encounter in our professional lives. With self-reflection and correction, repetition and practice lead us to develop Intellectual Virtues, which are the hallmarks of a developed, mature Critical Thinker.

How often have you heard someone say they have too much time in their day? Probably not that often, since most of us seem to be in a hurry almost all the time. And yet, with all the hurrying, we are still behind! 

Productivity: Tips to make every moment count focuses on how to be productive and navigate your fast-paced, noise-filled modern workplace. During this training, we take a moment to unpack some of the pressures and forces that destroy our grip on our work schedule.  Learn three principles that can help you increase productivity and allow you to take control of each day. We discuss and unpack ideas such as the importance of removing distractions, controlling how you approach your tasks, and organization of your workspace.  Additionally, we explain simple techniques, including the Pomodoro Method, that you can adopt and implement to find time management success! With clear goals and action plans from this webinar, your productivity level can soar to new heights.

Deb Vavrus presents the productivity webinar. Deb is a Professor of Logistics at the Defense Acquisition University (DAU), applying her knowledge, expertise, and technical skills to facilitate higher learning levels for the DoD acquisition workforce.  Before DAU, Deb served 35 years on active duty in Naval Aviation, initially as an Aviation Structural Mechanic and later as an Aerospace Maintenance Duty Officer leading, training, and inspiring those in her command.  She is a sought-after public speaker for government, community, and civic events on professional and personal topics.

Rarely do we encounter someone at work who thinks that 24 hours is too much for a day.  We always seem to be in a hurry and still behind the clock.  Take a moment during this webinar to unpack the pressures and forces that we face at work that seek to destroy our grip on our calendar and schedule.  Review three ways to use our time and the importance of building positive, beneficial habit patterns in our day.  See how proper prioritization will lead to increased job satisfaction and higher productivity.  Gain insight on some of the tools and best practices available to you right now that can help you Get the Most from Your Day!

For many years, John Nordstrom instructed his staff to “provide service that the customer needs, even before the customer knows they need those services.” Throughout this class, we look at Nordstrom’s admonition and discover its meaning for the business-oriented digital age, where much of our customer contact is through text, email, phone, and video. We arm you with simple steps to follow, and teach you how to see value from the customer’s perspective. Learn how to determine the best means for consistent, effective customer communication that fosters a mutually beneficial, productive relationship.

Bring your experiences, successes, and struggles with providing customer service. Join me to learn, grow, and improve your ability to give value to those you serve.

Leadership, its principles, and its key attributes have been debated for centuries. Whether leaders are born, developed, self-proclaimed, or heirs to a throne, history has taught us that being an effective leader has nearly always been more about actions than about title or position.

During this webinar LtCol Kevin “Buzz” Erker, USMC Retired presents thoughts on leadership from a different perspective. As a 22-year, F/A-18 Combat Veteran and Test Pilot, Buzz’s discussion on leadership challenges, accepted norms, and historically defined leadership concepts will introduce you to the idea of leading from a position of execution rather than from a position of the title.

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