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communication

The One-Thing Rule for Email

  • 5 min read

What is the rule? Simply this: When writing an email, discuss only one topic. The corollary to the rule is that the subject line must accurately reflect the same topic.

Why Open Questions?

  • 2 min read

There is a beautiful tool that you can use to connect with others in a conversation: Open Questions. You may be asking, “What is an Open Question?” My answer is, “Exactly, you just used one!” They don’t have a “yes” or “no” answer. Instead, the inquiry allows an answer that comes from the mind of the one being asked. There is no definitive answer that is right or wrong, and the answer is not subject to judgment.